Return Policy

Return/Exchange Policy

All exchanges and returns must be shipped at the following address:
EXCLUCITY ONLINE
4880 RENE-EMARD,
PIERREFONDS QC
H9A 2Y1

  • Exchanges are accepted within 14 days of receipt of your package.
  • Customers must have the original receipt and original packaging. Items must be unworn.
  • Customers will receive an online credit of the total amount of item returned. Online credit does not expire. Online credit may not be used in stores.
  • Exchanges must be of equal or lesser value. If the exchange is of lesser value, an online credit of the difference will be provided.
  • Please note that all costs to return or exchange items are at the responsibility of the customer.
  • ALL SALE ITEMS, ALL JORDAN RETRO, LAUNCH PRODUCTS, PROMOTIONS & ALL ACCESSORIES ARE FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.
  • Due to high duty/Customs fees, all sales to the United States are final as well.
  • All of our products are 100% legitimate.
  • Please note that any potential fraudulent issues including different billing and shipping addresses or shipping to PO boxes, issues with credit cards and other payments will automatically be flagged by our system and escalated to our risk department which may cause a delay in processing time.
  • In any of the cases stated above, we reserve the right to cancel your order at any time.